Data Deletion

If you chatted on Instagram, Messenger, WhatsApp or a website chat with a business that uses the Artificial Intelligence agents of Insight Decima S.A. de C.V. ("Decima"), you can ask us to delete your data. You don't need an account or any relationship with Decima.

1. How to request it

Email soporte@decima.la with the subject "Data deletion" and include:

• The platform you used: Instagram, Messenger, WhatsApp or website chat.
• Your Instagram username, your Facebook profile name or your WhatsApp number.
• The name of the business you chatted with.

To protect your data, we may ask you to confirm that you own that account, for example by sending a verification message from the same account to the business.

2. What we delete

• Your conversations and all their messages, including the business's replies.
• Voice notes, their transcripts, images and any other files you sent.
• Your contact record (name, platform identifier and associated data).

We only keep aggregate statistics that do not identify you, such as the number of conversations handled per day.

3. Timeframe and confirmation

We handle every request within 30 days and reply with a confirmation code. Backup copies that contain your data are deleted automatically within the following 7 days.

4. What this request does not cover

Deleting your data at Decima does not delete the messages in your Instagram, Messenger or WhatsApp app, nor what the business keeps directly on those platforms. For that, use the app's own settings or contact the business.

5. Businesses that connected their accounts

If you manage a business that connected its Facebook Page or Instagram account to Decima through Facebook, you can remove access in Facebook → Settings → Business integrations, and email us at soporte@decima.la to delete your business's data under our Privacy Policy.